The 911 caller was calm, considering he was reporting that a man with an object that looked like a gun was acting strangely outside the taco shop. The caller noted that the man was waving the pistol-shaped object around and frightening people. The caller said he thought the object could be a lighter, but patrons were scared. As the dispatcher questioned the caller, officers had no indication of the dangerous call developing nearby. Precious seconds ticked by as the dispatcher gathered information from the caller to share with responding officers.