Managing critical incidents as a law enforcement executive is something that occurs many times throughout one’s career, but it is a challenge that can vary greatly as it relates to the harm created in the community. Although each incident has different facts, circumstances, and outcomes, one of the most effective approaches often is to leverage proven relationship strategies through intentional community conversations, while balancing operational needs, stakeholder interests, and preservation of the rule of law. Ultimately, there are both significant opportunities and challenges that unfold during and after large-scale incidents.