In February 2011, 32-year-old Jaime Zapata, a special agent with U.S. Immigration and Customs Enforcement’s (ICE) Homeland Security Investigations (HSI), was shot and killed in the line of duty in San Luis Potosi, Mexico. His death was the first line-of-duty fatality for ICE and a tragic loss to his colleagues and the agency. The days and months following his death revealed the importance of coming together and supporting one another during times of personal need, crisis, and tragedy.