When hoping to revitalize relationships within the community, the Saginaw, Michigan, Police Department (SPD) looked inward and found a lack of victim services practices.

After coming across the IACP and U.S. Department of Justice, Office for Victims of Crime, Enhancing Law Enforcement Response to Victims (ELERV) grant, agency leadership believed the ideas detailed in the solicitation were what the department—and community—needed.