The COVID-19 pandemic has affected the way many organizations operate, and the public safety emergency communications centers (ECCs) have not been immune to its impact.

After all, emergencies do not stop because a crisis exists. While agencies may have basic evacuation or continuity-of-operations plans (COOPs) in place, it is unlikely that they cover a public health crisis as unprecedented and serious as what is occurring. So, in the essential business of emergency response, how does an agency protect its staff members while continuing to serve its field responders and community effectively?