{"id":77681,"date":"2024-06-01T08:00:09","date_gmt":"2024-06-01T12:00:09","guid":{"rendered":"https:\/\/www.policechiefmagazine.org\/?p=77681"},"modified":"2024-05-30T15:02:26","modified_gmt":"2024-05-30T19:02:26","slug":"spotlight-collaboration-care","status":"publish","type":"post","link":"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/","title":{"rendered":"Spotlight: Collaboration for Care"},"content":{"rendered":"<p><span style=\"color: #672767;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-77931 alignright\" src=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-300x200.jpg\" alt=\"\" width=\"405\" height=\"270\" srcset=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-300x200.jpg 300w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-1024x683.jpg 1024w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-768x512.jpg 768w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-1536x1024.jpg 1536w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/>In the Canadian province of Ontario, there continues to be a significant strain on frontline staff at agencies because police are called up to address both the health and human services needs of the community.<\/strong><\/span><\/p>\n<p>This came to a tipping point in 2023, as officers from the Windsor Police Service (WPS) were waiting at the hospital between 3 and 11 hours\u2014on average\u2014for transfer of care services with individuals apprehended under the Mental Health Act. Consequently, response to priority emergency calls was affected as police officers were required to remain at the hospital with the apprehended individuals.<\/p>\n<p>Aiming for an innovative and data-driven approach, WPS Chief Jason Bellaire and David Musyj, CEO of Windsor Regional Hospital (WRH), called an urgent meeting to resolve the issue that was affecting service delivery and morale at both agencies. To streamline the process, WPS committed to assigning a 24\/7 designated uniformed officer to the emergency department of WRH\u2013Ouellette Campus. The officer would be tasked with facilitating the transfer of care to expedite the process with hospital staff. WRH augmented their internal processes and prioritized the transfer of care within 20 minutes for apprehended individuals in crisis.<\/p>\n<p>Shortly after the launch of this project, the transfer of care time for an apprehended individual in mental health crisis averaged approximately 22 minutes, allowing for officers to return to the field quickly while keeping WRH\u2019s emergency department safe, organized, and equipped to appropriately accept care of these individuals.<\/p>\n<p>The success of this partnership led to further collaborative discussions. \u201cThese discussions prompted both organizations to explore opportunities to further alleviate both the cross-sectoral pressures on the WPS and the relentless pressures on Windsor\u2019s primary hospital\u2019s emergency department,\u201d said Inspector Jennifer Crosby. On May 12, 2023, the WPS and WRH launched a new pilot program to aid individuals struggling with substance use and addictions: the Nurse Police Team (NPT). WPS currently deploys a mental health crisis team daily, but the evidence shows that a more robust response is needed.<\/p>\n<h2><span style=\"color: #672767;\">Joining Forces<\/span><\/h2>\n<p>The NPT pairs nursing professionals from the WRH emergency department and mental health unit with frontline police officers. \u201cTogether, the nurses provide valuable insights and expertise in the field of nursing, while the constables fulfill their responsibilities associated with being police officers,\u201d said Inspector Crosby.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-77932 alignleft\" src=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT8-278x300.jpg\" alt=\"\" width=\"278\" height=\"300\" srcset=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT8-278x300.jpg 278w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT8-950x1024.jpg 950w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT8-768x828.jpg 768w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT8-1425x1536.jpg 1425w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT8-1900x2048.jpg 1900w\" sizes=\"auto, (max-width: 278px) 100vw, 278px\" \/>Comprising 14 registered nurses and 16 constables, the collaborative team provides proactive holistic and nonjudgmental care to individuals struggling with substance use and addiction. Looking to alleviate pressure points, the NPT worked with the designated officer assigned to WRH to determine the top 10 percent of recurring emergency department patients.<\/p>\n<p>Before the nurses are deployed, they must undergo a full day of training. Half of the day is spent with WPS, where they will learn about the Mental Health Act, police powers, situational awareness, and safety protocols. They will also be familiarized with police equipment, including radios, vehicles, and body armor. Additional training opportunities on crisis intervention training and de-escalation workshops are also available. The other half of the training day is provided by WRH.<\/p>\n<p>\u201cThe NPT functions as a secondary response unit to patrol officers,\u201d said Inspector Crosby. Once the scene is confirmed to be secure by patrol officers, the team attends to wounds, infections, and other needs of this specific client base, including providing mental health support as needed. Because NPT nurses are equipped with a high level of specialty knowledge and experience, they can collaborate with the constables to make appropriate on-site clinical decisions when situations are unpredictable or complex. While the nurse tends to an individual\u2019s care, the officer\u2019s foremost concern is ensuring the nurse\u2019s safety. The community\u2019s awareness and understanding of harm reduction techniques increased as the NPT distributed naloxone kits and fentanyl test strips to those in need.<\/p>\n<p>Initially, the NPT was deployed Friday to Sunday during the hours of 11:00 a.m. to 11:00 p.m. The program\u2019s success, however, led to its expansion. Now, the NPT operates seven days a week from 1:00 p.m. to 1:00 a.m. The nurses and officers rotate through the team to ensure coverage is provided seven days a week.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-77930 size-medium\" src=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT6-scaled-e1717095596187-300x296.jpg\" alt=\"\" width=\"300\" height=\"296\" srcset=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT6-scaled-e1717095596187-300x296.jpg 300w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT6-scaled-e1717095596187-1024x1011.jpg 1024w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT6-scaled-e1717095596187-768x758.jpg 768w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT6-scaled-e1717095596187-1536x1516.jpg 1536w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT6-scaled-e1717095596187-2048x2022.jpg 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\u201cThe goal is to direct vulnerable individuals to appropriate support services and away from the criminal justice system and hospital emergency departments,\u201d said Inspector Crosby. Within its first few weeks, the NPT successfully decreased the emergency department visits by the top 10 percent of repeat users by nearly 50 percent. As a result, WPS and WRH experienced a morale boost within personnel\u2014specifically at the WRH emergency department since the medical professionals now had more capacity to effectively fulfill their duties. Both agencies have received positive community engagement and feedback regarding the NPT.<\/p>\n<h2><span style=\"color: #672767;\">Conclusion<\/span><\/h2>\n<p>Police officers are tasked with more duties than ever, and their list of responsibilities only continues to grow, spreading their depleted resources too thin. They don\u2019t have to take this all on alone, though.<\/p>\n<p>By using collaborative efforts and cross-sectoral synergies such as the WPS and WRH partnership as a guide, agencies can lighten the load of their own officers and provide even more effective service to their communities.<\/p>\n<table class=\" aligncenter\" style=\"width: 99.8485%; border-style: none; background-color: #672767;\" cellpadding=\"7\">\n<tbody>\n<tr style=\"height: 63px;\">\n<td style=\"width: 100%; height: 63px;\"><span style=\"color: #ffffff;\"><big><strong>RECOMMENDATIONS<\/strong><\/big><\/span><\/td>\n<\/tr>\n<tr style=\"height: 84px;\">\n<td style=\"width: 100%; height: 84px;\">\n<p style=\"text-align: left;\"><span style=\"color: #ffffff;\">The Windsor Police Service provides the following advice on establishing an innovative project with public health partners:<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 100%;\">\n<table class=\" alignright\" style=\"width: 25%; background-color: #c79c36; border-style: none; border-radius: 25px;\">\n<tbody>\n<tr>\n<td>\n<p style=\"text-align: center;\">Does your agency have an initiative or project you\u2019d like to see featured?<br \/>\nEmail us at <span style=\"text-decoration: underline;\"><a href=\"mailto:editor@theiacp.org\">editor@theiacp.org<\/a><\/span>.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"margin-left: 0.5in; text-indent: -0.2in; text-align: left;\"><span style=\"color: #ffffff;\">\u25a0 Obtain endorsement and support from the police chief and the hospital chief executive officer that is backed by strong policy.<\/span><\/p>\n<p style=\"margin-left: 0.5in; text-indent: -0.2in; text-align: left;\"><span style=\"color: #ffffff;\">\u25a0 Establish a small and credible committee or working group for the program.\u00a0Decision-makers must be present to prevent paralysis or unnecessary risk aversion.<\/span><\/p>\n<p style=\"margin-left: 0.5in; text-indent: -0.2in; text-align: left;\"><span style=\"color: #ffffff;\">\u25a0 Meet daily at first and then weekly (at minimum) to ensure the vision is followed, issues are resolved in a timely manner, and necessary adjustments are made.<\/span><\/p>\n<p style=\"margin-left: 0.5in; text-indent: -0.2in; text-align: left;\"><span style=\"color: #ffffff;\">\u25a0 Listen to feedback from frontline staff and be willing to adapt based on their input.<\/span><\/p>\n<p>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the Canadian province of Ontario, there continues to be a significant strain on frontline staff at agencies because police are called up to address both the health and human services needs of the community.<\/p>\n<p>This came to a tipping point in 2023, as officers from the Windsor Police Service (WPS) were waiting at the hospital between 3 and 11 hours\u2014on average\u2014for transfer of care services with individuals apprehended under the Mental Health Act. Consequently, response to priority emergency calls was affected as police officers were required to remain at the hospital with the apprehended individuals.<\/p>\n","protected":false},"author":10551,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[152,936],"tags":[946],"class_list":["post-77681","post","type-post","status-publish","format-standard","hentry","category-columns","category-spotlight","tag-spotlight"],"acf":{"subtitle":"","post_author":"","main_category":"Spotlight","legacy_article_id":"","legacy_issue_id":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Spotlight: Collaboration for Care - Police Chief Magazine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spotlight: Collaboration for Care\" \/>\n<meta property=\"og:description\" content=\"In the Canadian province of Ontario, there continues to be a significant strain on frontline staff at agencies because police are called up to address both the health and human services needs of the community.  This came to a tipping point in 2023, as officers from the Windsor Police Service (WPS) were waiting at the hospital between 3 and 11 hours\u2014on average\u2014for transfer of care services with individuals apprehended under the Mental Health Act. Consequently, response to priority emergency calls was affected as police officers were required to remain at the hospital with the apprehended individuals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Police Chief Magazine\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TheIACP\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-01T12:00:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-30T19:02:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-300x200.jpg\" \/>\n<meta name=\"author\" content=\"Camryn Nethken\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TheIACP\" \/>\n<meta name=\"twitter:site\" content=\"@TheIACP\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camryn Nethken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/\"},\"author\":{\"name\":\"Camryn Nethken\",\"@id\":\"https:\/\/www.policechiefmagazine.org\/#\/schema\/person\/ddf1f2c6a9448dfab5ba63ce69aa6569\"},\"headline\":\"Spotlight: Collaboration for Care\",\"datePublished\":\"2024-06-01T12:00:09+00:00\",\"dateModified\":\"2024-05-30T19:02:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/\"},\"wordCount\":967,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/NPT-300x200.jpg\",\"keywords\":[\"spotlight\"],\"articleSection\":[\"Columns\",\"Spotlight\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/\",\"url\":\"https:\/\/www.policechiefmagazine.org\/spotlight-collaboration-care\/\",\"name\":\"Spotlight: Collaboration for Care - 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