{"id":78127,"date":"2024-07-01T08:00:58","date_gmt":"2024-07-01T12:00:58","guid":{"rendered":"https:\/\/www.policechiefmagazine.org\/?p=78127"},"modified":"2025-01-23T12:42:14","modified_gmt":"2025-01-23T17:42:14","slug":"tech-talk-era-connected-responder","status":"publish","type":"post","link":"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/","title":{"rendered":"Tech Talk: The Era of the Connected Responder"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-78304 alignleft\" src=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-300x200.jpg\" alt=\"\" width=\"384\" height=\"256\" srcset=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-300x200.jpg 300w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-1024x683.jpg 1024w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-768x512.jpg 768w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-1536x1025.jpg 1536w, https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 384px) 100vw, 384px\" \/><span style=\"color: #009e72;\"><strong>From tactical vests to trauma kits, police officers leverage numerous tools and equipment when responding to emergencies.<\/strong><\/span><\/p>\n<p>While physical equipment is critical to protecting officers and enabling them to assist community members, accurate, up-to-the-minute information is equally essential to an efficient and effective emergency response.<\/p>\n<p>In today\u2019s world of mobile communications and real-time data sharing, technology can connect officers, command centers, and dispatchers like never before to enable seamless information flow and enhanced situational awareness that empowers personnel in the field. Police agencies that embrace real-time data exchange can readily mobilize their resources, make swift decisions, and coordinate emergency response to preserve public safety.<\/p>\n<p>Now is the time to transform agency operations and welcome the new era of the connected responder.<\/p>\n<h2><span style=\"color: #009e72;\">Empower Agency-Wide Collaboration\u2014From Command to the Field<\/span><\/h2>\n<p>As the adage goes, knowledge is power\u2014particularly when assessing the best course of action during an emergency. Dispatchers rely on a smooth connection between the agency\u2019s computer-aided dispatch (CAD) system and records management system (RMS) to quickly access and share critical incident information with field teams. This connection ensures the dispatchers and officers can communicate efficiently and make well-informed decisions, leading to faster, safer, and more effective responses for both public safety personnel and the community. Important factors for achieving this connection include ensuring easy access to all necessary information, adapting access and usage methods to specific roles and tasks, and providing appropriate permissions across all environments without delays. Likewise, responding officers need an easy way to retrieve background information from their mobile data terminals (MDTs) or department-issued smartphones.<\/p>\n<p>Cloud-based deployments of CAD and RMS are an optimal way to enable the seamless flow of information across dispatch, command, and officers in the field. With a cloud deployment, all teams are connected to a single source of information and can access agency data in real time, from anywhere, and on any device. Everyone is on the same page with the most up-to-date information and can align on the most appropriate response. For instance, if there is a person at the center of an incident, responding officers can retrieve information that the individual has a history of mental health issues but no criminal history. Using the latest updates from dispatch and records, units on the scene can establish that the emergency is a mental health crisis rather than criminal activity and, therefore, employ de-escalation strategies and proceed appropriately.<\/p>\n<p>In the field, patrol officers can collaborate with their peers using real-time data feeds, bulletins, and discussion boards that integrate with an agency\u2019s CAD and RMS. A purpose-built integrated CAD\/RMS system makes this easy. Instead of taking handwritten notes and sharing findings via email 24\u201348 hours later, personnel use their phone or MDT to post real-time crime updates to keep fellow officers informed and protected. For example, an officer can post a bulletin if a suspect has escaped, noting the individual\u2019s last known location and whether they have a weapon, to keep others alert and safe.<\/p>\n<p>Having real-time information enhances situational awareness for all officers on patrol and may prove to be lifesaving in a crisis. On agency discussion boards, officers can continue sharing additional details on the same case to ensure all responders are kept up to date as the situation unfolds. Documenting related case information in one accessible place further facilitates collaboration, making it easier to analyze the data, find patterns and connections, and swiftly solve crimes for more just outcomes.<\/p>\n<h2><span style=\"color: #009e72;\">Maximize the Use of Agency-Issued Smartphones<\/span><\/h2>\n<p>While dispatch and command are responsible for providing information to prepare teams before they arrive on the scene, officers must become the agency\u2019s eyes and ears out in the field. A situation may evolve or escalate, requiring teams to adapt accordingly. During an emergency, agencies can strategically use each officer\u2019s work-issued smartphone to activate a live video and audio feed directly to the command center.<\/p>\n<p>This approach transforms a smartphone into a body-worn or in-vehicle camera, taking full advantage of current devices\u2019 high-quality cameras, video recording capabilities, and cellular connectivity to power a livestream that connects officers with command. For chiefs and incident commanders, the live video enables greater visibility and situational awareness of developing events to coordinate units in the field. Suppose the command center loses verbal communication with a responding officer. In that case, the video feed helps to confirm that the officer is safe or if they are in a situation where they need backup from other units. Using the phone\u2019s GPS tracking and cellular connection, it\u2019s also possible to triangulate an officer\u2019s location even if they are away from their vehicle.<\/p>\n<p>Following an emergency, officers can also upload all captured footage straight from their devices to a digital evidence management system using their cellular network or a Wi-Fi connection. Uploading the footage directly from their smartphones while in the field also eliminates the need for docking stations, kiosks, routers, or other equipment to transfer recordings into the agency\u2019s evidence management system, as are often needed with traditional body-worn and dash cameras. Instead, the footage becomes immediately available in the cloud to all relevant parties for post-incident analysis, investigations, and court trials.<\/p>\n<h2><span style=\"color: #009e72;\">Enhance Situational Awareness with Integrated Third-Party Data<\/span><\/h2>\n<p>In addition to CAD and RMS data, police agencies should consider integrating approved third-party or external data sources to augment the speed and accuracy of decision-making during crises. The more information dispatchers and responding teams have available, the better equipped they will be to serve their community during times of need. For example, wearable technology and the Internet of Things have become more prevalent. Data from connected devices and smart buildings may give more intelligence to aid dispatch communication and incident response.<\/p>\n<p>Further, geospatial data should be considered to enhance CAD and mobility systems. GPS-aided routing is a staple feature in any good CAD solution. However, most systems only look at routes and locations in two dimensions to determine the shortest path for assigned officers to reach the scene. But, responding to an emergency in a 2-story building is a very different task from responding to a situation inside a 50-story structure.<\/p>\n<p>In these cases, orthogonal and oblique imagery offers a three-dimensional view of streets and residential and commercial buildings to better understand the topography and sightlines within the community. With this enhanced view, dispatchers and officers gain a more accurate sense of scale to coordinate effective responses, such as whether there is an optimal entrance to the building. Armed with this intelligence, connected responders can proactively identify ways to maximize efficiency or anticipate potential obstacles on the scene.<\/p>\n<p>The future of emergency response efforts will require integrating innovative technologies and real-time data exchange. By embracing the seamless flow of information between team members, police agencies can enhance situational awareness, improve collaboration, and ultimately better serve and protect their communities. Now is the time to adapt to the new era of the connected responder, leveraging data to transform operations and ensure safer communities for all.<span style=\"font-family: Webdings;\">d<\/span><\/p>\n<hr \/>\n<p>Please cite as:<\/p>\n<p style=\"padding-left: 40px;\">Rohan Galloway-Dawkins, \u201cThe Era of the Connected Responder,\u201d Tech Talk, Police Chief 91, no. 7 (July 2024): 52\u201353.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From tactical vests to trauma kits, police officers leverage numerous tools and equipment when responding to emergencies.<\/p>\n<p>While physical equipment is critical to protecting officers and enabling them to assist community members, accurate, up-to-the-minute information is equally essential to an efficient and effective emergency response.<\/p>\n","protected":false},"author":10551,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[152,157],"tags":[958],"class_list":["post-78127","post","type-post","status-publish","format-standard","hentry","category-columns","category-tech-talk","tag-tech-talk"],"acf":{"subtitle":"How Data Empower Effective Emergency Response","post_author":"Rohan Galloway-Dawkins, Chief Product Officer, Versaterm","main_category":"Tech Talk","legacy_article_id":"","legacy_issue_id":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.8 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Connected Responder: Revolutionizing Emergency Response<\/title>\n<meta name=\"description\" content=\"Transform agency operations with real-time data exchange. See how connected responders improve emergency response and public safety.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tech Talk: The Era of the Connected Responder\" \/>\n<meta property=\"og:description\" content=\"Transform agency operations with real-time data exchange. See how connected responders improve emergency response and public safety.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/\" \/>\n<meta property=\"og:site_name\" content=\"Police Chief Magazine\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TheIACP\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-01T12:00:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-23T17:42:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1708\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camryn Nethken\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TheIACP\" \/>\n<meta name=\"twitter:site\" content=\"@TheIACP\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camryn Nethken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/\"},\"author\":{\"name\":\"Camryn Nethken\",\"@id\":\"https:\/\/www.policechiefmagazine.org\/#\/schema\/person\/ddf1f2c6a9448dfab5ba63ce69aa6569\"},\"headline\":\"Tech Talk: The Era of the Connected Responder\",\"datePublished\":\"2024-07-01T12:00:58+00:00\",\"dateModified\":\"2025-01-23T17:42:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/\"},\"wordCount\":1189,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-300x200.jpg\",\"keywords\":[\"tech talk\"],\"articleSection\":[\"Columns\",\"Tech Talk\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/\",\"url\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/\",\"name\":\"The Connected Responder: Revolutionizing Emergency Response\",\"isPartOf\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.policechiefmagazine.org\/tech-talk-era-connected-responder\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.policechiefmagazine.org\/wp-content\/uploads\/GettyImages-1575561896-300x200.jpg\",\"datePublished\":\"2024-07-01T12:00:58+00:00\",\"dateModified\":\"2025-01-23T17:42:14+00:00\",\"description\":\"Transform agency operations with real-time data exchange. 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